EFNpro support is available through our Discord channel. Post your question to the forum and we’ll respond as soon as possible during business hours (9am,5pm MT). Replies outside of business hours may not get a response until the following business day.
If you haven’t joined our Discord, you can email us at hello@efnpro.com, however our response time through email may not be as quick.

Our tech nerds designed EFNpro using the most up to date technology and practices to secure your transactions. In non-tech talk, that means we've used solid systems and processes to ensure EFNpro is there when you need it. It also means we built a platform that is futureproofed and ready to integrate useful innovations as they emerge.
But, things happen, so our system is designed to keep your data safe, secure and backed up if there's an interruption in service.

Your annual Essentials subscription includes 8 contracts per month. The annual Professional subscription includes 36 contracts per month. If you go over that limit, each additional contract has a fee and will be billed at the time you send a contract for review. The credit is only used when the contract is signed.

If you have an Enterprise subscription, you can add up to 4 users to yoru account.

As a web-based application, all you need is an internet connection. EFNpro works on all browsers but your experience from one browser to another may differ depending on build and third party addons. EFNpro is best viewed on a desktop or laptop and the extra screen space is a benefit when you are building contracts.

You can update all of your information in EFNpro. The Profile page is where you can adjust your account information, and you can update your payment information through the Billing page where you will be taken to Stripe, our payment processing agent.

At EFNpro, safeguarding your information is our top priority. We employ advanced encryption protocols and stringent security measures to ensure the confidentiality and integrity of your data.
- Secure Data Handling: We use industry-standard encryption techniques to protect your personal and client information. This ensures that all data, including billing details, is transmitted and stored securely.
- Compliance with Regulations: Our practices are aligned with privacy regulations and industry best practices. This includes compliance with data protection laws and maintaining a high standard of security.
- Access Control: We implement strict access controls to limit who can view or modify sensitive information. Only authorized personnel have access, and even then, only to the extent required for their role.
- Secure Billing with Stripe: For billing, we utilize Stripe, a trusted and globally recognized payment processor. This means your billing information is handled by a service known for its robust security standards. We never store full credit card numbers on our servers.
Rest assured, your privacy and security are of paramount importance to us. If you have any specific concerns or questions, feel free to reach out to our support team.

EFNpro is available in Canada, except for Quebec.

The pro is you... We are here so you can focus on your craft while maintaining an effortless level of professionalism. And EFN = electronic file network.

We at EFNpro have no clue and unfortunately did not make it beyond the rope bridge on our quest.